Privacy Policy

1. Introduction

Glanceme AI ("we," "our," or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered knowledge management platform, including our website, dashboard, APIs, and related services (collectively, the "Service").

2. Information We Collect

We collect information in the following categories:

2.1 Account Information

• Name, email address, and organization details provided during registration
• Authentication credentials (managed via secure OAuth providers)
• Billing and payment information processed through third-party payment processors

2.2 Documents & Content

• Files, documents, and data you upload or connect via cloud integrations (Google Drive, OneDrive, Dropbox, etc.)
• Metadata associated with uploaded content (file names, types, timestamps)
• AI-generated embeddings, knowledge graphs, and search indexes derived from your content

2.3 Usage Data

• Search queries and interaction logs within the platform
• Device information, browser type, IP address, and access timestamps
• Analytics data collected via cookies and similar technologies

3. How We Use Your Information

• To provide, operate, and maintain the Service, including AI-powered search, knowledge graph construction, and document processing
• To process and vectorize your documents for intelligent retrieval
• To improve, personalize, and optimize the platform experience
• To communicate with you regarding account updates, security alerts, and support
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms of Service

4. AI Processing & Data Handling

Our platform uses artificial intelligence and machine learning models to process your documents. This includes:

• Chunking and vectorizing document content for semantic search capabilities
• Building knowledge graphs to map relationships across your organization's data
• Generating AI-synthesized answers from your connected data sources
• Your content is processed in isolated, encrypted environments and is never used to train our general AI models

5. Cloud Integrations

When you connect third-party cloud services (e.g., Google Drive, Microsoft OneDrive, Dropbox), we access only the files and folders you explicitly authorize. We use industry-standard OAuth 2.0 for authentication and do not store your third-party passwords. You may revoke access to any connected service at any time through your account settings.

6. Data Sharing & Disclosure

We do not sell your personal information. We may share information only in the following circumstances:

• Service Providers: Trusted third parties who assist in operating our platform (cloud hosting, analytics, payment processing)
• Legal Requirements: When required by law, regulation, or valid legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing with other parties

7. Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 encryption in transit, role-based access controls, regular security audits, and SOC 2-compliant infrastructure. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove your personal data and processed content within 30 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@glanceme.ai.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.